Elements and Performance Criteria
- Identify required hospitality activities
- Plan and organise hospitality activities
- Prepare for winery hospitality activities
- Implement hospitality activities
- Evaluate winery hospitality activities
- Team performance is evaluated according to workplace policy
- Customer feedback is encouraged and reviewed
- Suppliers are assessed and feedback given as required
- Information is collated for the financial and promotional viability assessment
- Areas for improvement are identified and recommendations made to appropriate personnel